Important: Unlock with biometrics isn't a replacement for your Master Password. Then you can reset your Master Password using your fingerprint or face. Think of your recovery key as your emergency key to your vault.Īfter you've restored your account, we recommend turning on biometrics and Biometric recovery in the mobile app. Setting up a recovery key isn't required, but the key protects you from being permanently locked out of your account. You'll provide your saved recovery key, complete an identity verification step, change your Master Password, and recover your account. With Dashlane's recovery key, you can regain access to your Dashlane account without losing any of your data if you forget your Master Password again. If you think you have a weak or hard-to-remember Master Password, you can change your password. Make sure you've created a unique, memorable Master Password.Before you reset your account, we recommend that you make absolutely sure that you can't log in or access your account on another device.Īfter resetting your account, follow these steps to make sure you don't lose access again. When you reset your Dashlane account, you lose the data you've stored in Dashlane. To avoid losing data, try all the suggestions in this article before you reset your account.Īccount recovery options for Dashlane Try all options to avoid resetting your account If you've forgotten your Master Password and haven't turned on a recovery method, you may need to reset your account, which erases all the data you've saved in Dashlane. Learn more about how Dashlane keeps data safe To ensure the security and privacy of your data, we don't have a traditional 'reset password' process like other apps. So, we can't tell you your Master Password if you forget it. You won't be able to use this option to regain access to your account.ĭashlane never stores or shares your Master Password. If you have multiple phones or devices attached to your Duo account you can only use passcodes or approve the LastPass push request from the first one.If you were redirected to the Help Center after selecting Forgot password, you haven't generated an account recovery key. Note: LastPass only works with your primary device. Your login attempt will fail - log in again with one of your new passcodes. Just review the request and tap 'Approve' to log in. Push a login request to your phone (if you have Duo Mobile installed and activated on your iOS or Android device). Log in using a passcode, either generated with Duo Mobile, sent via SMS, generated by your hardware token, or provided by an administrator. Instead of approving the automatic push request, you can also enter a different factor name or passcode into the empty field and click the Authenticate button. If you click the 'This computer is trusted.' option then you won't be prompted for two-factor authentication again when logging in to LastPass for Applications. The LastPass Duo multifactor window is displayed after username and password is entered in the LastPass for Applications login window, and at the same time a push authentication request appears on your mobile device if it is activated for Duo Mobile. The LastPass for Applications program is available for Microsoft Windows only. If you click the 'Trust this device?' option then you won't be prompted for two-factor authentication again by the LastPass app on that device. You may approve the Duo Push request from the same device where you are logging into the LastPass mobile app. The LastPass Duo multifactor window is displayed after username and password is entered, and at the same time a push authentication request appears on your mobile device if it is activated for Duo Mobile. Choose an authentication option and approve to access your vault. If you (or your administrator) enabled the Duo WebSDK experience when configuring Duo in LastPass, you'll see the Duo Prompt. If you click the 'This computer is trusted.' option then you won't be prompted for two-factor authentication again from the same browser on that device. The LastPass Duo multifactor window appears after username and password is entered, and at the same time a push authentication request appears on your mobile device if it is activated for Duo Mobile. See our LastPass documentation for step-by-step instructions. In order to use Duo Push with LastPass, you must have first signed up for a Duo account and configured your LastPass vault to use Duo authentication.

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